Premium Living · Spain
A living experience residents genuinely talk about.
— Operations Director, Greystar
The Challenge
Consistent at scale. That's the real challenge.
Running a curated living experience across a national portfolio is a fundamentally different problem to running one building well. Each Be Casa property carries a service promise, organised amenities, responsive management, a community feel, and delivering on that consistently means every touchpoint has to work without relying on local improvisation. Coordinating service providers across multiple cities, keeping residents actively engaged after move-in, and giving the central operations team visibility across the full portfolio, all while keeping overheads flat, required a platform built for portfolio operations, not a patchwork of building-by-building tools.
The Solution
All services, all buildings, running as one.
Smart Point rolled out its full platform across the four Be Casa buildings, with Digital Portals in every lobby, Smart Lockers for automated parcel management, and the resident app giving every tenant direct access to services from their phone. Parcels are handled around the clock without staff involvement. Residents can book padel courts through Playtomic directly from Smart Point, access mobility services at rates well below market price, and benefit from Rent-back Rewards, a loyalty programme that lets them reinvest earnings back into the platform. Every service is sourced, managed and operated by Smart Point, so the Be Casa team can focus on what matters most. The building management system integration plugged into existing infrastructure from day one, and a full resident activation program turned new tenants into active platform users from week one.
"Safer deliveries, on-demand services, and a living experience residents genuinely talk about."— Operations Director, Greystar
How it works at Be Casa
Self-service for residents. Full visibility for the team.
Resident discovers a service
Via the Smart Point app or the Digital Portal in the lobby, residents discover building services, curated amenities and community offers. Available to every resident, every day, without any staff involvement.
Orders instantly
Via the app or the lobby portal, residents browse, select and order directly. Confirmation is automatic. No desk, no waiting, no coordination required.
The team sees everything
Live data on service usage, resident engagement and portfolio-wide performance, in one dashboard, across all 22 buildings, in real time.
The Smart Point Approach
Portfolio-wide, from day one
4 Digital Portals and 4 Smart Lockers deployed across the Be Casa buildings under a single contract. One onboarding playbook. One operations dashboard. The platform runs across every building without adding headcount or local complexity.
A resident experience built to last
A curated service ecosystem, including padel court bookings via Playtomic, mobility services and home cleaning, managed entirely by Smart Point. Resident activation campaigns keep engagement high well beyond move-in, so residents find value in the platform every day.
Revenue share. Self-financing from day one.
A direct revenue share on every resident service transaction. The more residents engage, the more the portfolio earns. No upfront risk, no fixed cost overhead, the model pays for itself.
The Results
What they run on Smart Point
The full platform, built into every Be Casa building.
Be Casa runs Smart Point's complete amenity operating layer, with Digital Portals as the lobby touchpoint, Smart Lockers for fully automated parcel management, and the resident app giving every tenant access to services from their phone. Playtomic lets residents book padel courts directly from the platform. Every service in the catalogue is sourced, managed and operated by Smart Point. The building team sets the standards. Smart Point runs the day-to-day.
Explore the platform →Modules active at Be Casa
See what Smart Point can do for your portfolio.
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